Setup Gmail Forwarding
In order to automatically forward your lead emails to Aiva from your Gmail account, you need to first add and verify your @aivamail.com email address as an approved forwarding email address to Gmail.
First, let's copy your unique account @aivamail.com address. You can find this by navigating to your Aiva dashboard under the
Settings tab and copying the email address that ends with @aivamail.com (you can also click on this link to head over to the
settings page):
Next, in a new tab, head over to your Gmail account. On the top right corner, click on the icon shaped like a gear, and then click on Settings:
Then, select the
Forwarding and POP/IMAP tab on the top and then click on the
Add a forwarding address button:
A dialog should pop up, now enter your unique Aiva email address in the box that pops up and click
Next then click on the
Proceed to confirm:
At this point, Gmail might ask you for a confirmation code to verify your @aivamail.com email address. Please note that you may NOT be required to verify your new email address -- if Gmail does not prompt you for an code, you're all done at this point!
If you do need a confirmation code, in a few minutes, you'll receive a forwarded email from us with the confirmation code you need for Gmail. Note that this can take up to 1 hour in some cases, if you're having trouble with this step please contact our support team via email:
The confirmation code should be in the email that you just received, go ahead and copy it:
Next, on the top right corner, click on the icon shaped like a gear again, and then click on
Settings, then select the
Forwarding and POP/IMAP tab on the top and now paste your confirmation code in the box next to the label that says
Verify your-email-here@aivamail.com and click
Verify.
IMPORTANT NOTE: Please make sure that you are NOT forwarding all your emails to your @aivamail.com address, you can check if you are by scrolling up and ensuring that Disable forwarding is selected.
Next, you'll probably want to send in some leads to Aiva! Head back to our support site and follow the appropriate guide for your lead source to setup forwarding.